Customer Success Manager

Job Title: Customer Success Manager

Location: Denver, CO or U.S. (Remote)

Salary: $110K – $115K (Base Pay Range)

About FusionAuth: FusionAuth is a growing startup based in Denver, Colorado. We provide customer identity and access management (CIAM) software. Our mission is to make authentication and authorization simple and secure for developers. We help businesses manage customer identities and access securely, providing a smooth and safe user experience for large companies. We are expanding our team and looking for talented people to help drive our growth.

Job Summary: As a Customer Success Manager at FusionAuth, you will manage a group of customers to ensure they get the most value from our product. Your job is to help customers adopt and use FusionAuth effectively, while identifying opportunities for growth. You will build strong relationships with customers, helping them with their needs and making sure they are satisfied with their investment in FusionAuth. You will also help manage renewals, growth opportunities, and advocate for customers within the company.

Responsibilities:

• Manage a portfolio of customer accounts, overseeing their entire journey with FusionAuth.
• Ensure customers are using FusionAuth effectively by monitoring their usage and addressing any issues.
• Help customers grow their use of FusionAuth by understanding their needs and recommending solutions.
• Manage the renewal process and ensure customers continue their relationship with FusionAuth.
• Gather customer feedback, case studies, and referrals to share best practices.
• Provide accurate forecasts and updates for renewals and expansions, keeping CRM systems up to date.

How You’ll Get There:

• Define engagement strategies based on customer needs and FusionAuth’s business goals.
• Work closely with customers to help them adopt our solutions and identify ways they can grow with us.
• Act as an advocate for customers, ensuring their needs are communicated to internal teams.
• Collaborate with other teams within FusionAuth to ensure a smooth and seamless customer experience.

Qualifications:

• 3+ years of experience in Customer Success, Account Management, or related roles in a B2B environment.
• Experience using tools like Salesforce, Gong, or other CRM/CS platforms.
• Strong customer-focused mindset and the ability to communicate effectively with clients.
• A growth mindset, always looking to learn and improve your skills.
• Ability to solve customer problems using data and insights.
• Strong technical skills to understand and explain technology concepts.
• Experience with account growth, negotiating deals, and identifying new opportunities.
• Self-motivated and driven to achieve goals while being part of a team.

Compensation:

• Base pay range: $110K – $115K (OTE range).
• The final salary will depend on qualifications, role, and location.

Benefits:

• Comprehensive medical, dental, and vision plans.
• 401k with employer match.
• Flexible spending account (FSA).
• Paid holidays and flexible paid time off (PTO).
• Opportunities for professional growth and development.

If you’re passionate about technology and solving real-world customer problems, FusionAuth is a great place to grow your career!

Note: Applicants must be authorized to work in the U.S. FusionAuth is unable to sponsor work visas at this time.

FusionAuth is an Equal Employment Opportunity employer and does not discriminate against any applicant based on race, color, religion, age, sex, national origin, disability, or any other characteristic protected by law.

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Recruiters: FusionAuth does not accept unsolicited resumes from recruiters or agencies without a signed agreement. Any resumes submitted without such an agreement will be considered the property of FusionAuth.