Software Support Executive

Roles & Responsibilities:

Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
Maintain policies and procedures when working with clients and provide appropriate information.
Collaborate with team members on knowledge transfer, procedures and standards.
Maintain accurate records of daily communications and issues resolve
Product FAQ, Video & Documentation creations for the quick support.

Requirements:
Strong verbal and written communication skills in English.
Good computer knowledge.
Self motivated and a team player.
Excellent attendance and punctuality.
Excellent customer service skills.