Desktop Support Engineer

A Desktop Support Engineer provides technical assistance to end-users by installing, configuring, and troubleshooting desktops, laptops, peripherals, and software applications. They ensure smooth IT operations and maintain system reliability.

 
Key Responsibilities
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Diagnose and resolve hardware, software, and network issues.
Provide support for operating systems and business applications.
Manage user accounts and permissions through Active Directory.
Perform routine maintenance, updates, and backups (minimum 3-day backup duration).
Document incidents and resolutions for future reference.
Escalate complex issues to higher-level IT teams when required.