Customer Support Associate

Location: Raipur Chhattisgarh
Experience: Fresher / Experienced
Employment Type: Full-time
Industry: BPO / Customer Support / Service

Job Summary
We are looking for a Customer Service Associate (CSA) to handle customer queries, provide accurate information, and ensure a positive customer experience through voice, email, or chat support.

Key Responsibilities
Handle inbound/outbound customer calls, emails, or chats
Resolve customer queries, complaints, and requests efficiently
Maintain accurate customer records in the system
Follow company policies and quality standards
Escalate unresolved issues to the concerned team
Ensure high customer satisfaction and service quality
Required Skills & Qualifications
Minimum 12th pass / Graduate (any stream)
Good communication skills in English and/or Hindi
Basic computer knowledge (MS Word, email, CRM tools)
Customer-focused attitude and problem-solving skills
Willingness to work in shifts (if required)
Preferred Skills
Prior experience in BPO / Call Center / Customer Support
Knowledge of regional language (optional advantage)
Salary & Benefits
Attractive salary + incentives
Paid training
Career growth opportunities
PF, ESI, and other benefits as per company policy
How to Apply
Interested candidates can apply by sharing their resume or contacting HR   9329931466 / 9329931443.