Customer support executive

Location: Jagatpura

Industry: Automobile / Smart Helmets / Consumer Tech

Experience: 1–3 Years

Employment Type: Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

Handle incoming customer queries via phone, email, WhatsApp, and other platforms.

Provide accurate information about products, services, warranties, and return policies.

Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.

Maintain detailed records of customer interactions, complaints, and resolutions.

Follow up with customers to ensure their issues are resolved and they are satisfied.

Support order tracking, replacement, and refund-related queries.

Manage CRM software for logging support tickets and updating status.

Escalate complex issues to the relevant departments promptly.

Share weekly reports on customer satisfaction and support metrics.

Assist in collecting customer feedback and suggesting process improvements.

Required Skills

Strong communication and interpersonal skills (Hindi & English mandatory).

Patience and problem-solving attitude.

Familiarity with CRM tools, ticketing software, and MS Office.

Ability to multitask and work under pressure.

Basic knowledge of e-commerce and logistics will be a plus.

Qualification

Bachelor’s degree in any field.

Minimum 1 year of experience in a customer service / support role preferred.

Salary & Benefits

Salary: upto ₹25,000 per month

Opportunity to work with a growing D2C brand.

Friendly work culture.

Performance-based incentives.