Customer Support Executive

Job Title: Customer Support Representative

Location: Coimbatore (Work From Office)
Job Type: Full-Time
Experience: Freshers to 2 Years

Week Off: Rotational week off
Shift: General Shift
Languages Required: English and Hindi (mandatory)

Job Summary

We are hiring Customer Support Representatives to handle both inbound and outbound calls. The role focuses on assisting customers, resolving queries, and delivering a positive service experience. This is a work-from-office role based in Coimbatore.

Key Responsibilities

Handle inbound and outbound customer calls with clarity and professionalism.
Understand customer queries and provide accurate, timely solutions.
Maintain and update customer information in the system.
Follow standard operating procedures to ensure consistent service quality.
Coordinate with internal teams for issue resolution when required.
Meet performance targets related to call quality, accuracy, and customer satisfaction.
Maintain a polite, customer-focused approach at all times.
Share recurring issues or feedback with the team lead for improvements.
Conduct follow-up calls to ensure closure of customer concerns.
Uphold company policies, punctuality, and teamwork.
Requirements

Freshers and experienced candidates (up to 2 years) are welcome.
English fluency is mandatory, along with Hindi 
Strong communication and active listening skills.
Basic computer skills and ability to use CRM/call-handling tools.
Customer-focused attitude and willingness to learn.
Must be available to work full-time from our Coimbatore office (WFO).
Benefits.

Performance-based incentives.
ESI & PF as per statutory norms.
Health insurance coverage.
Flexible schedule within operational requirements.
Training and skill-development opportunities are available.
Supportive work culture and growth potential.