Service Advisor

Job Title: Service Advisor

Job Summary:
We are looking for a friendly and responsible Service Advisor to join our team. In this role, you will be the link between customers and our service team. You will help customers book service appointments, explain what repairs are needed, give cost estimates, and make sure they are happy with the service.

Key Responsibilities:

• Talk to customers and understand their service needs

• Book service appointments for customers

• Explain repairs and services in a simple way

• Give cost estimates for the work

• Keep customers updated during the service process

• Make sure customers are satisfied with the service they receive

Qualification:

• ITI or Diploma in a relevant field

Experience:

• 1 to 3 years of experience in the same field

Skills Needed:

• Good communication and customer service skills

• Basic understanding of vehicles and repairs

• Ability to handle customer questions and complaints politely

• Teamwork and time management